We’re looking for a friendly, reliable, and organized person to join our team in a part-time Front Desk + Client Experience role.

Your main focus will be front desk, client experience, bookings, communication, and retail. You’ll be an important part of keeping the front of the salon running smoothly and making sure every client feels welcomed and taken care of.

You’ll provide front desk coverage when needed and will be responsible for fully managing the front desk when our web development team member is working off the floor. This means being comfortable answering phones and emails, managing appointments, helping clients, assisting with retail, and keeping things organized without needing constant direction.

There will also be opportunities to help with social media and content creation. We’re always looking for natural, behind-the-scenes moments around the salon, so if you enjoy taking photos, filming Reels, or keeping up with beauty and social media trends, we’d love for you to contribute your ideas and creativity.

When the front desk is quieter, there may be some light salon support involved. This could include restocking, tidying shared areas, helping with laundry, or jumping in where an extra hand is needed. The focus is not on cleaning the salon—you’ll primarily be responsible for the front desk and client experience.

Our salon runs as a team, so everyone pitches in when needed. We’re looking for someone who is personable, proactive, detail-oriented, and confident working independently, while also being willing to help wherever needed.

If you enjoy working with people, have an interest in beauty, and want to be part of a close-knit salon team, we’d love to meet you!

DUTIES:

Front Desk + Client Experience

• Fully manage the front desk when other team members are working off the floor

• Greet and welcome clients

• Check clients in and out

• Manage bookings and appointment scheduling

• Handle client communication by phone, email, and in person

• Answer questions about appointments, services, and products

• Complete appointment confirmation calls

• Assist walk-in retail clients and support retail sales

• Process retail purchases and transactions

• Set up and take down the coffee bar

• Keep the reception area welcoming, organized, and stocked

• Help ensure clients are taken care of from arrival through checkout.

Retail + Administrative Support

• Maintain an organized retail area

• Assist with product inventory and retail orders

• Restock retail and front desk supplies

• Keep front desk materials organized

• Assist with general administrative tasks as needed

Social Media + Content

• Capture occasional behind-the-scenes moments and day-to-day salon life

• Capture client transformations and other content when appropriate

• Bring ideas for content, trends, and ways to showcase the salon

• Help capture content when there are opportunities throughout the day

Light Salon Support

• Help keep shared client areas tidy and presentable

• Restock towels and basic supplies when needed

• Help with laundry when needed

• Tidy the coffee bar and reception area

• Assist with small tasks that help the salon run smoothly

• Pitch in with general salon upkeep when the front desk is quiet or an extra hand is needed

The primary focus of this position is front desk + client experience.